How long will it take to dispatch my order?
Each individual item has a dispatch estimate noted under the delivery section of the description. We make our best endeavours to keep to those estimates but they are estimates and not guaranteed despatch dates.
Our product fall into three groups as follows:-
1. Personalised products
We aim to dispatched within one business day from approval of our supplied draft copy and receipt of cleared funds. We aim to send a draft copy as soon as possible from receipt of your content, usually the same working day.
2. Non personalised products
We aim to dispatched within one business day from receipt of cleared funds.
3. Special Products
Special products are those that require longer turnaround times due to their size or type of material used. These generally take up longer press times or requires more finishing than our standard products and so take more time to produce. These can be just an extra day or so to 7-10 days where specific material has to brought in before we can start the print run. Please always refer to the item delivery section for delivery estimates before placing an order.
What Delivery options do I have?
All our product have a FREE! delivery option:-
Funeral Stationery products (with the exception of Florist Cards) have Royal Mail 1st class 1-2 days FREE delivery option.
All other products have Royal Mail 2nd class 3-5 days FREE delivery option.
You can upgrade to a faster and / or tracked service for a fee. The delivery options available for your chosen products and prices are advised at the time of purchase at checkout. They include Royal Mail 1st class, a Next Day tracked service and a Next Day Tracked Guaranteed service. Please note that next day services are available to most but not all UK post codes. Highlands and Islands take a little longer.
We only use reputable 3rd party delivery service providers including, but not limited to, Royal Mail, DHL and UPS, so you know we are giving you a reliable and trustworthy service.
How will Coronavirus (COVID-19) affect my order?
At this moment in time we are dispatching orders within our normal time frame. However there are restrictions, staff shortages and working practices affecting our delivery partners. These are very dynamic in nature and so can change on a daily basis. Although officially we have not been advised of any major incidents that affect delivery times, we highly recommend that you allow as much time as possible for unexpected delays when ordering, especially if they are time sensitive products.
If we do need to make changes to our expected timescales for dispatch, then you will see a site wide note and an additional notice here.