Thanks for visiting IJConline. We want you to enjoy your shopping experience on our website and the goods that we provide. We provide many items both standard and personalised many of which are made by ourselves.
These terms and conditions apply to the use of this website, WWW. IJConline.co.uk (the Website). By visiting IJConline.co.uk or by placing an order, you confirm that you have read these terms and conditions and agree to them in their entirety. If you do not agree to these terms and conditions, you must not use this Website.
We may update or vary our terms and conditions from time to time, so please check this page for the latest version whenever you visit IJConline.co.uk. We can also update and vary the terms and conditions by notice on other pages of this Website.
2. Trading details
Whenever you buy a product through this Website, you will be contracting with IJC, a registered partnership with HMRC.
Our office: 19 St Pauls Close, Aveley, Essex. RM15 4SH
Email address: Info@ijconline.co.uk
Telephone number: 01708 890889
We are NOT currently required to be registered for VAT
3. Ordering from us
3.1. Product description
We use our reasonable endeavours to make sure that all our products on IJConline.co.uk are shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout. IJC disclaims all representations and warranties that the content or information on this Website is accurate, complete, up to date or does not infringe the rights of any third party.
3.2. Placing your order
When you place an order with us (when you choose an item and complete our online checkout process), we will send you via Paypal, an acknowledgement by email. This will detail the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order.
Our acceptance of your order only takes place when we despatch it. A “purchase contract” between you and IJConline.co.uk is therefore made at the point of despatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.
Unfortunately from time to time, we may not be able to accept an order for the following reasons:
We do not have your chosen goods in stock
Where we cannot obtain authorization for your payment
If there has been a pricing or product description error
If you do not meet any eligibility criteria set out in our terms and conditions
If the order for personalized products contains reference to any copyrighted information where you have not obtained permission
If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.
3.3. Personalising your cards and printed matter
IJConline.co.uk aims to provide you with a fast, high-quality service, so any products you order are immediately sent for production. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. We cannot refund items where the personalisation has been mis spelt due to an error made by you. You can only make changes to your order before production. Please contact us immediately via the online form to inform us of any changes that you may require or cancellation. We will advise via email the status of your order.
3.4. Ordering multiple printed products and cards
Multiple items can be ordered at the same time and will be despatched together but may be in more than one package.
At IJConline.co.uk, you can pay for your goods using credit or debit cards via Paypal, using you Paypal account or by sending a cheque.
4. Supply and pricing of goods
4.1. Supply of Goods
The cards and other products sold on our website are shipped from within the UK. We aim to ship most items in the same package but due to size and weight constraints we reserve the right to split the order in to as many packages as may reasonably be required.
4.2. Prices and sales tax and VAT Receipts
All prices shown on the website include sales tax at the prevailing rate if applicable. Specific details regarding sales tax are outlined below:
Currently we are not required to be registered for VAT purposes and as such no VAT invoices will be issued, however an order receipt will be issued with every delivery.
4.3. Postage and packaging charges
For most items, prices are shown inclusive of postage and packaging charges, upgrade options will be shown separately at the checkout stage. In some cases, prices shown may exclude postage and packaging. If this is the case this will be clearly stated
We know just how important it is that your order should arrive on time. On each product page there is a note advising of normal dispatch times, for handmade cards and other personalised items this may be as long as five working days. For non personalised items the goods are usually dispatched within two working days. We will also make you aware of any delivery charges prior to the acceptance of your order. Delivery times and charges will differ depending on which products you order. More details are set out below.
We offer the following delivery options:-
Free – economy 2nd class or carrier dependent on weight delivery 3-5 working days (except funeral items which include 1st Class postage as standard).
1st Class – 1-2 day standard Royal Mail service
Next Day Signed For – Royal Mail Special Delivery or DHL dependent on weight. Available to most but not all UK postcodes. Highlands and Islands do take longer, please check Royal Mail for the most up to date information.
5.1. General dispatch information
The dispatch date is the day we SEND the item you have ordered, NOT the day it will be delivered.
Your order is likely to arrive much faster if you use a postcode.
You can check that you have the correct postcode by using the Royal Mail?s handy postcode finder www.Royalmail.com
If any part of the details you have given us in your delivery address are incorrect, we will not be held liable for any items which are not received.
Most items are dispatched via Royal Mail 2nd Class which can take up to five working days to deliver. However we have found in many cases that the goods arrive in two to three days.
Overseas orders are sent via Royal Mail Airmail Small Packets and may take up to eight working days to arrive. Please email us for a quote on delivery before purchasing.
The postage cost is inclusive of the stamp, envelope(s) and packaging. We dispatch daily Monday to Friday.
6. Changing or cancelling an order
Before you request a change or cancellation it is best to check the status of your order by using our contact form which can be found at the top of our website from all pages. Personalised orders can only be changed or cancelled if the order has not been processed. If the order is personalised and has been printed or sent, then unfortunately, it cannot be amended or cancelled. If the item is a standard stock item, then it can be cancelled at any time. If a standard item has already been sent or delivered, then you will be required to return it to us in good condition
It is best to call us if you need to cancel or change your order – 01708 890889. Please have your order number or the email address available so we can answer your query as quickly as possible.
Emails are answered during business hours (9.00am – 5.00pm Monday to Friday) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes.
7. Returns and refunds
At IJConline.co.uk, we always try to send your products in perfect condition. However, occasionally a problem can arise. In the unlikely event that a product is faulty or it is damaged in delivery or is the wrong item, we ask you to contact us to let us know of the problem as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.
7.1. Reporting a problem
If for any reason you are not happy with your IJConline.co.uk order, please contact us by using the contact form at the top of the website. You will need to quote your order number and your email address and advise us of the details of the problem with your order.
We aim to acknowledge any complaint within 14 working days (usually it takes 1-2 days) and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us correct any future problems. Should it be necessary we will then advise you how to return your item.
7.2. Returning products and issuing refunds
Where an item is faulty we may ask you to return it to us within three days of receipt. Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
If you are eligible for a refund, we will reimburse the price you have paid for the product(s) using the same method that you originaly paid us. Alternatively, we may offer to reprint (if applicable) and resend the item free of charge. Please note it is not our policy to offer both a refund and a resend.
Refunds cannot be given if the fault is a result of your own actions such as product misuse or if personalisation is mis-spelt or incorrectly given. Please see section 3.3, “Personalising products”, for more information.
Multiple refund requests
If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.
8. Your privacy and security
IJConline.co.uk is committed to protecting your privacy. We promise to use the information that we collect about you in accordance with the Data Protection Act 1998.
8.1. How we use your contact information
The personal information you provide to us will include your contact details, payment details and information about any recipients of products that you wish us to deliver products to.
IJConline.co.uk will not sell or disclose any personal data to any third party unless required to do so by law.
We will use your information to send you regular email newsletters, keeping you informed of new products and seasonal offers. You can choose whether to receive these newsletters when you receive our first email.
Where a phone number is requested, we may use this to contact you to ensure that you are happy with the service you received.
8.2. Opt out
When you receive any informative emails from IJConline.co.uk, you can decide to opt out of receiving any further communications from us, other than that required to process your registration or orders. At any point, your email details will be removed immediately from our database.
Please note that we DO NOT share your information with any third party with the exception of Google Analytics where the information is only used for the betterment of this website.
8.4. Securing your personal information
IJConline.co.uk uses Paypal for all its secure online transactions. All of the personal information you enter for payment is handled by their secure servers. We only receive forwarded information from Paypal regarding your order.
8.6. Credit card transactions
Your card details are not recorded or stored in our database. They are handled directly and soley by our Payment Service Provider (www.Paypal.co.uk) for immediate transacting. Once we have received confirmation from Paypal.co.uk we will confirm your order.
9. Use of the Website
9.1. Abuse of service
You agree not to use IJConline.co.uk directly or indirectly for any unlawful purpose, or to cause distress or offence to any person. You also agree not to upload, email to us or print any images or other copyrighted material without the express permission of the owner.
9.2. Intellectual Property
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on the Website is protected by IJConline.co.uk or third party copyrights, trade marks, service marks, patents or other proprietary rights and laws. You do not have permission, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights. ” IJConline.co.uk” is our trademark, and you agree not to display or use it in any manner without our prior written consent.
9.3. Website content and service access
We will always try to ensure that IJConline.co.uk is available 24 hours a day. However, we will not be liable if for any reason the Website is unavailable at any time, or for any period.
Occasionally we may provide links to other websites or resources for your convenience. We do not endorse the contents of those websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites you do so at your own risk.
We exclude all representations, warranties, conditions and terms (whether express or implied) to the fullest extent permitted by law. We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and our partners and employees, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with your use of this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
These terms and conditions constitute the entire agreement in respect of the use of this Website and the items and services offered via this Website.
If any of these terms and conditions is found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
Only you and IJConline.co.uk shall be entitled to enforce these terms and conditions. No third party shall be entitled to enforce any of these terms and conditions whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the exclusive jurisdiction of the English Courts.